(Synthetic) Authenticity: Build From Within
Lots of brands want to be authentic. One of the most authentic brands to me is Harley.
But what makes for an authentic brand? I would argue it is not the brand that makes claims that they are authentic. Here are some of the ways that brands can develop and render authenticity:
- Story-telling that reveals values or points of differentiation of and about the brand
- Sharing the roots or heritage of the brand
- Being involved and one with the community your brand lives in
- Having company culture that adopts the brand values like a cult!
The last point is vital: if people who work on the brand aren’t invested and don’t believe in the brand, the brand will be hurt in the long run. The idea from our recent branding class about authenticity: “build it inside out.”






